Privacy Policy

Introduction

This Policy describes how we collect, use, process, store, disclose, transfer and protect your information when you use the ZyoroRyde mobile applications ("ZyoroRyde App"), our website (https://zyororyde.com) and related offline interactions. "You" includes Customers, Pilots and Vendor Partners. "Services" means services offered by ZyoroRyde per the applicable terms on the Platform.

1) User Acceptance

By accessing or using the ZyoroRyde Platform or Services you agree to this Policy and any updates we post. Processing is performed per applicable laws (incl. the IT Act, 2000 and rules). If you disagree, please do not use the Platform.

You will provide authentic, current and permitted information.
Providing others' data implies you have authority to do so.

2) Definitions

Pilots: independent riders who offer services on the Platform.
Vendor Partner: third-party provider offering transport/delivery/rental services.
TPSP: third-party service provider (hosting, KYC, payments, analytics, etc.).
Usage Information: technical/usage data collected automatically (see 3.II).

3) What Information We Collect

A. You Provide

Account: name, phone, email, address, profile photo, credentials.
Saved details: addresses, billing, emergency contacts for faster checkout.
Verification (Pilots/Vendors): DL, RC, insurance, ID, bank details, KYC selfies.
Background checks (where lawful) and anti-fraud signals.
Support/UGC: chat, calls, ratings, reviews, referrals.

B. Collected Automatically

Transactions: trips, pickup/drop, distance, fare, payment status.
Location: precise/approximate (Customers while in use; Pilots while On-Duty in fg/bg).
Device & logs: model, OS, app version, IP, advertising identifier (Advertising ID / IDFA), crash/diagnostics, performance.
SMS (with permission): OTP/device/payment verification; not shared beyond this Policy.
Calls (Pilots/Vendors): support quality and safety.
Cookies/SDKs: auth, preferences, analytics, crash; disabling may break some features.

C. From Others

Payment providers, analytics, maps/geo, communications vendors, and public sources where lawful.

Note: We do not sell personal data. Limited sharing occurs only as described in Section 5.

4) How We Use Data

Provide and manage accounts, bookings, ETAs, receipts.
Safety, KYC, fraud/abuse detection, incident response.
Improve reliability, performance and features (de-identified where possible).
Fare estimates, charging, refunds and incentives.
Trip updates, service notices, policy changes; promotions where permitted (opt-out anytime).
Legal compliance (tax/accounting/regulatory requests).
Personalisation, relevant offers and in-app advertising (see Section 5A).

5) Disclosures

With consent: if you opt to share data with third parties, their policies apply.
TPSPs: hosting, payments, KYC, analytics, communications — contractually bound.
Co-branded: joint services with partners (shared per both policies).
Promotions: as per rules/requirements (e.g., winner info).
Legal/Safety: comply with law, enforce terms, protect rights/safety, prevent fraud.
Affiliates/Transfers: group companies; merger/restructure/sale with required notices.
Research/Benefits: market research, analytics, service improvements (de-identified where possible).

5A) Advertising & Google AdMob

We use Google AdMob to display advertisements within our apps. AdMob is a mobile advertising platform provided by Google LLC. By using our apps, you acknowledge that AdMob may collect and process certain data to serve ads.

Data Collected by AdMob

Device advertising identifier (Google Advertising ID on Android, IDFA on iOS)
IP address and approximate (coarse) location derived from IP
Device information (manufacturer, model, operating system version, screen size)
App interaction and usage data (ad impressions, clicks)
Cookies and similar tracking technologies

Purpose of Data Collection

To serve relevant, personalised advertisements based on your interests
To measure ad performance and analytics
To prevent ad fraud and ensure ad quality

Google’s use of data collected via AdMob is governed by Google’s Privacy Policy and Google’s Partner Policy.

Opt-out of personalised ads: You can opt out of personalised advertising at any time:

Android: Settings → Google → Ads → Opt out of Ads Personalisation
Online: Visit Google Ads Settings
You may also reset your advertising identifier from your device settings

5B) Third-Party SDKs & Services

Our apps integrate the following third-party services, each subject to their own privacy policies:

Google AdMob: In-app advertising — Google Privacy Policy
Google Maps / Places: Mapping, navigation and address search — Google Privacy Policy
Firebase (Google): Authentication, push notifications, crash reporting and analytics — Firebase Privacy Policy
Payment gateways: Secure payment processing for ride transactions

6) Third-Party Content & Links

Widgets, maps, payments or social features may collect data under their policies. Review before sharing.

7) Information Collected by Pilots & Vendor Partners

This Policy does not cover information independently collected by Pilots/Vendors while providing services.

8) Change of Information & Account

Update/correct data in-app or contact us; adjust communications in settings.

We may retain limited data after account closure (e.g., up to 180 days) for disputes, fraud prevention and legal compliance, then delete/anonymise.

9) Security

We use industry-standard measures (encryption in transit, access controls, logging). No method is 100% secure; do not share passwords.

10) Children

We do not knowingly collect data from children under 18. Platform use requires legal capacity to contract.

11) Grievance Officer

Name: Grievance Officer, Red Bike Taxi Services Pvt. Ltd.
Email: support@zyororyde.com
Address: 266 Gitanagar, Guwahati, Assam – 781024

12) Changes to this Policy

We may update this Policy to reflect law or service changes, with notices as required. Continued use implies acceptance.